Policy

Special assistance

BPP aims to provide all our delegates with the best quality of service when attending our courses in a fair, transparent and consistent way. We recognise that some delegates may require special assistance and where possible BPP will take reasonable steps to make appropriate arrangements to accommodate these.

How do I apply for special assistance?

Delegates wishing to request special arrangements when attending a BPP course are encouraged to do so when booking. Each request, whatever the circumstance, is determined on an individual basis.

Is there a fee for special assistance?

Most special arrangements will not have a cost attached to them. However, where there is a substantial cost incurred because of the nature of the special assistance, BPP will inform the delegate before confirming the order.

How to contact us

Please call our service centre where a customer service representative or manager will be happy to help you.

Our service centre is open Monday-Friday 0800-1800 and Saturday 0830-1430.

Call 0845 226 2422

You can also email us at service@bpp.com and we will respond within 24 hours.

Or please write to us at:
BPP Professional Education
Customer Services
5th Floor, Boulton House
Chorlton Street
Manchester M1 3HY

We will respond within 48 hours upon receipt of your letter.