Delegate

Course booking FAQs

• How can I book a training course?
  You can book onto any of our courses via our website, email, telephone, fax, post or in person at our offices.

• Where can I get a booking form?
  You can download a booking form from our website, or complete and return the one at the back of any of our brochures. Don't forget you can also just as easily book online.

• What is the deadline to book onto a course?
  There is no official deadline for course bookings but, to secure your place on your chosen date or dates, we recommend you book as early as possible.

• How and when will I receive written confirmation of my booking and my study materials?
  Subject to availability, we will dispatch your study materials, booking confirmation letter and BPP Online Learning™ registration details (where relevant) by courier within 48 hours of receiving your booking. Material delivery usually takes 2-4 working days to UK mainland addresses. A signature is required on delivery so there must be someone there to sign for it between 7am and 5pm.

  If your material is to be dispatched outside the UK mainland, you will be charged additional courier costs and it can take up to 7 working days to arrive. For the cost of delivery outside the UK mainland, please call our Course Booking Team on +44 (0)20 7786 5999 or email financialservices@bpp.com

• Once I have booked my course, can I transfer to a different date if I cannot attend?
  You can transfer from one course to another free of charge. However, there are several factors that must be taken into account and there may be an administrative fee of £25.00 + VAT. We recommend that you contact our Course Booking Team in advance to transfer your course date.

• What happens if I have to cancel my course?
  You will be charged for any study material that has been sent to you and any training days already attended, along with a £100.00 + VAT administration fee for course cancellation.

• Can I book as a distance learning delegate and then change my booking to attend a classroom course?
  If you decide to attend a classroom course after originally purchasing distance learning, you will be charged for training only. Please contact our Course Booking Team on +44 (0)20 7786 5999 or email financialservices@bpp.com for further details.

• What dates do you recommend I attend the course on?
  We recommend you choose a course like those on our website and in our brochures. However, these are only recommendations based on our experience - you have the flexibility to choose dates that fit in with your work and personal commitments.

• When will I receive details on where the course is taking place?
  You will be notified by email 2-3 weeks prior to the start of the course.

• What time does my course start and finish?
  Our daytime courses are held between 9am and 5pm..

• What breaks do we have?
  There is a one hour lunch break and short breaks in the morning and afternoon.

• Do you have a map ton how to get to you?
  You'll find a map on the back of your joining letter or you can visit the location section of this website.

• What facilities do you have at your offices?
  Our London training centre has complementary refreshment machines for hot drinks. Snack and soft drink vending machines and water coolers are also available near all our classrooms. Complementary internet access and copies of the Financial Times and City AM are also available.

• Do you provide lunch with the courses?
  Lunch is not provided on our examination-based courses. However, there are many food outlets only a few minutes walk from our training centres.

• Will I need to bring anything to the course?
  You will not need to bring your Study Books with you as PowerPoint™ Course Slides are provided by your tutor at the start of each course but.  You will need to bring writing material and a calculator.

• What is the dress code?
  The dress code for all delegates is smart casual.

• What time do I need to register for my course?
  Courses start promptly at 9am and we recommend you register 15 minutes before this.

• If the course falls on a bank holiday, when will it commence/finish?
  Our courses always start or resume the next working day after a bank holiday.